ThuleVeloCompact 2bike 13pin UK, black, aluminum, One Size

When I received this item and unboxed it I found that one of the rear light fittings had broken off. It is only secured by a small piece of plastic that is very easily broken if the heavy carrier is set down on its corner during transit. I returned the damaged item to Amazon and ordered a replacement. When it arrived the light fitting was broken off in exactly the same way. I have returned it to Amazon as well. The light fitting is very poorly designed and likely to break off if the carrier is set down on the lights. No wonder this item is now heavily reduced as it is a poor design and likely to be replaced soon. Do not buy.

Having read other review’s before buying this I can confirm it really is worth paying that bit extra for a product that you can rely on. My first outing was through torrential weather and after nearly 4 hours of nonstop motorway driving all was safe and secure, excellent !

I had the carrier professionally attached to my new towbar. The bike was sturdy for a few days of use, after using extra straps as the clasp wasn’t completely safe and secure with my E mountain bike due to the slight downward angle. The tilt is a good idea to make it easy to access the boot. Unfortunately after going over a couple bumps in the road, the carrier bar and bike fell down whilst travelling at 50mph on an open A road, with nowhere to stop. It left me in a distressed and panicked state. The main bar had come out of the fixture. Other than a few scrapes on my handle bar of my brand new bike, I had a lucky escape.Thule themselves said that this is a common problem after going over bumps, after trying to imply that I was at fault, when it was professionally set up and fitted, which has now left me terrified of taking the bike out on the carrier after spending all that money on new towbar, carrier and bike. If it can’t cope with a few bumps in the road and going very slow over speed humps, then it’s far too much money. Very unhappy and disappointed.

Item arrived in a box that had already been opened by a previous customer. There were no instructions inside .The telephone number on the returns label was not contactable .